Terms and Conditions
The term Stretton Oak Tubs or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Argoed Barn, Clun, Craven Arms, Shropshire SY7 8NW. The term ‘you’ refers to the user or viewer of our website.
Orders can be placed through our website and will be processed within 24 hours of receipt.
We cut and paint all our oak whisky barrels to order and will email as soon as we get your order to advise on delivery timescale. All our barrels have originally contained whisky unless specifically specified. Most orders are dispatched within 3 working days and with you within 7 working days. Should you not be happy with the timescales, please contact us and we will endeavour to get it to you as quick as possible, or if we are unable to meet you requirements we will issue an immediate refund.
We will always email and keep you informed of expected delivery dates together with tracking details of the courier used.
Should on the rare occasion a product be out of stock, we will fully reimburse you immediately. If you wish us to reserve one for when it comes back into stock we will (with your permission) contact you as soon as it becomes available.
As soon as we receive your order, we will acknowledge receipt with the automatic production of a purchase receipt. We will also send you an email detailing the method of delivery together with delivery method.
You can track the progress of your order either by the couriers website (we will email you a link), or alternatively contacting us and we will find out what stage your delivery is at and let you know.
Security (Paypal & Sage Pay)
We use both PayPal and SagePay to process all our card transactions, which fully encrypts all card details.
We do not have/hold any of your financial details, and if we need to refund any monies this will be done via PayPal or SagePay that holds/stores your details on our behalf.
We respect the privacy of all customers and the only details we hold on our records are name, address, telephone, product ordered and price paid.
We do not store credit card details nor do we share customer details with any third parties.
If using SagePay, we are responsible for the transaction. Card details are entered via a secure page that is transferred to SagePay via SSL.
We fully understand and comply with the Payment Card Industry Data Security Standards.
Liz worked for a bank for 17 years so is fully aware of the importance of customer confidentiality, together with compliance with the data protection acts.
Please note that all card transactions processed via PayPal are linked to our email address email@example.com
All our prices quoted include delivery to England and Wales, for Scotland (excluding Highlands and Islands) please enter your delivery address and it will then calculate the additional delivery costs at the checkout. Dependant on the size of product depends on the delivery method used. We tend to use as follows:-
Up to 20kg – Yodel. (3/4 working days)
20 – 55kg – DX Freight Couriers (3/4 working days)
50kg + – Pallet (4 working days)
Please note that with the Pallet delivery service this is a kerbside delivery service, although the majority of the time the driver will if he is able to place the pallet as near to your house as possible. We use a book in service so when the pallet gets to your local delivery depot they will ring you to arrange the day of delivery.
All products on our website are available, but on the odd occasion we may sell out before we get chance to delete the product.
If this should happen we will issue a full refund immediately via Paypal and email you to advise.
Stretton Oak Tubs operate a “no-quibbles” exchange or refund policy, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 30 days from date of purchase. Where goods are being returned without any faults or defects, you must return the goods to us at your cost ensuring that goods are returned in their original selling condition. On receipt of the goods back from you they will be checked and providing they are in the original condition we will issue a full refund for the price you paid for the item less delivery costs involved (this will be the delivery cost in getting the item to you). We are always happy to provide copies of the invoices from the delivery companies to prove the costs involved. If the return is due to an error we have made we will happily refund the full cost. Please contact us on the details below for advice. If the item is either faulty or damaged please contact us and we will arrange for a replacement or refund:
Tel: 01588 640074
Stretton Oak Tubs
To return an item, please contact us.
This returns policy does not affect your statutory rights.
Copyright and Trademarks
All content is copyright of Stretton Oak Tubs. All product /company names and logos are for identification purposes only and are trademarks or registered trademarks of their respective owners.
All correspondence must be in English.
Limitation of Liability
Stretton Oak Tubs will not be held liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Stretton Oak Tubs respects your privacy.
We collect information about you to process your order and to provide you with the best possible service when visiting our website.
We do not send promotional e-mail or mail to you without your prior consent and do not pass any of your information to third parties.
We do not send random marketing emails to personal e-mail addresses (spam).
The type of information we will collect about you includes:
– Phone Number
– E-mail Address
We will never collect sensitive information about you without consent and the information we have will be accurate and up to date. If you are concerned that the information we hold about may be wrong please contact us and we will send you a copy of all the information held. If you find any inaccuracies please let us know and we will delete or correct it for you.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. It is advisable to delete cookies after each internet session.
This does not affect your statutory rights as a consumer.
If you have any enquiries of any kind please contact us on 01588 640074 or by e-mail at firstname.lastname@example.org. We are a home based business and available 7 days a week. Should we not answer the phone it will automatically divert to our mobile. We will endeavour to respond as soon as is possible.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Last Updated 17th December 2016.