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Privacy Policy

Stretton Oak Tubs website consider protection of your privacy to be of utmost importance and is committed to providing you with a personalised service that meets your requirements in a way that safeguards your privacy. This policy explains how this site may collect information about you and then use it in order to satisfy your particular requirements. It also outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things that we will not do.

All orders and information collected via our website are processed and treated as totally confidential, the only information we hold on our records is your name, address, telephone number, product ordered and price paid.  We hold this information on record solely for our own use/reference should you require to speak with us in the future.

All payments are processed either via Paypal or Sage Pay, both of which are secure and trusted websites.  This way we do not have/hold your card details.

Should for any reason we need to issue a refund, we are able to do this without the need for any card details.

Paypal is a trusted payment processing site that is fully encrypted and compliant.
Please note that all payments processed by Paypal are linked to our email address strettonoaktubs@aol.com.

If using Sage Pay, credit card details are input on our website, we are responsible for the transaction and the payment is handled securely by Sage Pay all card details are encrypted using 128-bit SSL certificates.

We do not store credit card details nor do we share customer details with any third parties.

We are happy to communicate by either telephone, email or post and we aim to respond to all enquiries within 24 hours.  We are a home based business and available 8am – 10pm, 7 days a week.  Should you ring and we are not in the office, the telephone automatically diverts to our mobile.

Should you have any questions regarding any of our policies, please feel free to contact us.

If you ask, we will tell you what information we hold about you and provide a copy in line with the Data Protection Act (a fee maybe payable).

Privacy Statement

This privacy policy sets out how Stretton Oak Tubs uses and protects any information that you give Stretton Oak Tubs when you use this website.

Stretton Oak Tubs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Stretton Oak Tubs may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 26th August 2016.

What we collect

We may collect the following information:

Name and job title
Contact information including email address
Demographic information such as postcode

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping.

We may use the information to improve our products and services.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Last Updated 17th December 2016.

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